AOL and Dead People
Found this customer service story over at Consumerist:
'My mom had AOL, but on February 21st, she was killed in a car accident. On February 23rd, I called AOL to cancel her service. I wish I could have recorded the conversation for you.
It was unbelievable. After explaining that my mother was killed in the accident, the rep told me that he was sorry that my mom was unhappy with the service. He then suggested lowering the number of hours per month to reduce the bill.
I said "she was killed." The rep then said, "I understand what you are saying, I'm just trying to come up with a solution." He actually got snippy with me. AOL finally told me that my mom would have to call and cancel the service herself (even after I provided the coroner's ID number for the incident, etc.).
I told them that if they could reach her that they should let me know how they did it.'
'My mom had AOL, but on February 21st, she was killed in a car accident. On February 23rd, I called AOL to cancel her service. I wish I could have recorded the conversation for you.
It was unbelievable. After explaining that my mother was killed in the accident, the rep told me that he was sorry that my mom was unhappy with the service. He then suggested lowering the number of hours per month to reduce the bill.
I said "she was killed." The rep then said, "I understand what you are saying, I'm just trying to come up with a solution." He actually got snippy with me. AOL finally told me that my mom would have to call and cancel the service herself (even after I provided the coroner's ID number for the incident, etc.).
I told them that if they could reach her that they should let me know how they did it.'
posted by Big Daddy at
Thursday, June 22, 2006
Denver
1 Comments:
If it was under the mother's name... I would have said. Ok... keep sending her bills. She's not going to pay them. Ass-holes!
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